In today’s fast-paced online and offline shopping world, consumers face a growing list of challenges, including incorrect deliveries, counterfeit products, no refunds, delayed services, and hidden charges. But did you know the Consumer Protection Act, 2019, is here to safeguard you?
At Reportly, we believe in transparency, trust, and timely justice. This blog will guide you through your legal rights as a consumer and how you can file a complaint easily if you’ve been wronged.
📘 What Is the Consumer Protection Act, 2019?
The Consumer Protection Act, 2019, replaces the earlier 1986 Act to address modern e-commerce and digital transactions. It ensures every consumer gets a fair deal, whether shopping online, booking flights, or hiring services.
⚖️ Key Rights You Must Know
Right to Safety
Protection against hazardous goods and services.
Right to Information
Know what you’re paying for—details, price, and quality.
Right to Choose
Freedom to select from a variety of products without pressure.
Right to Be Heard
Raise your voice against unfair practices.
Right to Redressal
File complaints for compensation and justice.
Right to Consumer Education
Stay informed about your rights and remedies.
🛍️ Common Issues You Can File Complaints For
Fake or defective products from online shopping
No refund or return despite eligibility
Overcharging or hidden charges
Airline delays, cancellations without reimbursement
Poor quality service from travel or utility companies
📲 How Reportly Helps You File Complaints Easily
💼 Step 1: Visit Reportly.in
📝 Step 2: Submit your complaint details in minutes
📩 Step 3: We send a legal notice to the brand within 24 hours
🔍 Step 4: Track your complaint status online
⚖️ Step 5: Get legal support and resolution
🧑⚖️ Why Legal Notices Work
A formal legal notice adds pressure on companies to act fast—often leading to quicker refunds, exchanges, or compensation. Reportly’s experienced legal team ensures your case is presented strongly.
💡 Conclusion
The Consumer Protection Act, 2019, empowers you. Don’t let unfair treatment go unanswered. If you've received the wrong product, haven’t been refunded, or faced poor service—speak up.
🔴 Justice begins with action.
👉 Know your rights. File your complaint today at Reportly.in
Know Your Consumer Rights Under the Consumer Protection Act, 2019 – A Must-Read for Every Shopper in India
